Refund policy

Our approach

 

Beyond Pet Living ships orders directly from our fulfillment partner's warehouse, so we don't ask customers to mail items back to us. If something's wrong with your order, we make it right with a free replacement or a full refund.

 

What's covered

 

Item arrived damaged or defective. Wrong item received. Order never arrived (lost in transit).

 

How to request a refund or replacement

 

Contact us within 30 days of your delivery date (or expected delivery date, if the order never arrived). Include your order number and, for damaged or wrong items, a photo showing the issue. We'll review it and get back to you within a few business days with a replacement or refund.

 

Refunds

 

Approved refunds are issued to your original payment method. Please allow up to 10 business days for it to appear, depending on your bank or card issuer.

 

What isn't covered

 

Change of mind after an order has already shipped, and issues reported more than 30 days after delivery. Contact us as soon as possible if there's a problem — the sooner we know, the faster we can help.

 

Order cancellations

 

Contact us as soon as possible after placing your order. If it hasn't been sent to our fulfillment partner yet, we'll do our best to cancel or update it before it ships.